Return & Refund Policy

Overview

At heartpaw.net, we value your satisfaction and strive to ensure a seamless shopping experience. Our return and refund policy is valid for 30 days following your purchase. If you’re not entirely happy with your product, we’re here to help.

Return Process

• To initiate a return, please fill out the form at the bottom of this page with your order number and the email address used for the purchase.
• State your reason for the return. We are committed to accommodating your needs to the best of our ability.
• Once we receive your request, our team will contact you within 48 hours via email to guide you through the next steps.

Refund Policy

• After receiving your refund request, we will process your refund.
• The refund will be credited back to your original method of payment.

Awaiting Your Refund

• If you haven’t received a refund yet, first recheck your bank account.

• Then, contact your credit card company, as it may take some time before your refund is officially posted.

• Next, reach out to your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at [Your Email Address] and/or [Your Phone Number].