Shipping Policy
Welcome to our Shipping Policy page! Here at heartpaw.net, we are dedicated to providing you with the best shopping and shipping experience. Please find below the details of our shipping policy:
Delivery Area
• We currently ship exclusively to the United States.
Shipping Costs
• We are pleased to offer two shipping options for your convenience:
- Standard Service: Enjoy FREE standard shipping on all orders, delivered within 20 business days.
- Express Service: Need your order faster? Opt for our expedited shipping at a cost of $8, and your products will be delivered within 6-9 business days.
• For orders totaling $100 or more, we offer complimentary Expedited Shipping. That’s right, fast delivery with no extra charge!
Processing Time
• Orders are processed within 2 business days, including weekends and holidays. This means from the moment you complete your purchase, we are on it! However, the speediness of our processing does not affect the estimated delivery times once the order is shipped.
Tracking Your Order
• Once your order is on its way, you can track its progress via our “Track My Order” page. Should you have any questions about your shipment, feel free to contact us. We’re here to help!
Order Cancellation
• We understand that plans change. That’s why we offer a hassle-free cancellation policy. Orders can be canceled within 24 hours of placement at no charge. This allows you the flexibility you need, just in case you change your mind.
Contact Us
• Have questions about your order, our shipping policy, or need assistance with a return? Our customer service team is here to assist you. Please don’t hesitate to reach out.
Thank you for shopping with Heartpaw.net. We’re excited to be a part of your lifestyle and look forward to serving you with our quality products and services.